Buyer may cancel an order by mutual agreement based upon payment of reasonable and proper cancellation charges. Agreement would include terms that will indemnify, defend and hold Seller harmless against all direct, incidental, and consequential loss or damage. Buyer shall not return goods without prior written authorization and payment of restock/cancellation charges.
Shipping and Returns Policy
Non-stock or custom ordered parts are non-cancellable and non-returnable. Any returns must have an RMA# issued by SCI Sharp Controls Inc. prior to shipment. You may return standard stock items unopened/unused within 30 days of delivery for a refund. Shipping costs are not refunded on return items. Refund should be expected within four weeks of return receipt at an SCI facility. Please contact SCI with your order number and details at firstname.lastname@example.org or 704-394-1395 ext 101
Shortages and overages must be identified within 14 days of receipt of shipment.
SCI offers products to our international customers under exworks incoterms. If you require international shipping please note this upon quote request and we will work with a freight forwarder of the customer’s choice. Most international transactions will be considered freight collect on purchasers account with all taxes/tariffs/fees collect to recipient. Payment will be made in advance by ACH or wire transfer. Orders will be processed upon receipt of funds. Please note not all products are available for international sale due to restrictions.